Have you ever received poor service, a faulty product or an experience that completely failed to live up to the advertising? Your time and money was wasted, leaving you feeling angry or taken advantage of. But what can you do about it?
The obvious answer is to launch into a firm complaint, but research shows that 96% of disappointed consumers don’t even get that far. This isn’t surprising when you think about the frustration that so often awaits you in customer service. In fact, research suggests that 89% of people have switched companies due to their annoyance with customer service.
The key to a successful complaint lies in an old cliché: “Don’t get mad, get even.” You’ve got to keep calm and channel your outrage in the right way. That’s why we’ve put together an infographic to help guide you through an effective complaint.
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